Refund policy

Before placing an order, you are required to accept the terms and conditions. Please read through them thoroughly.

Returns Policy 

You may return most new, unopened items within 10 days of delivery for a full refund. The item must be returned in the same condition that it was received. If the return is damaged or opened, we reserve the right to deduct 50%-75% of the reimbursement if the value of the item is diminished. 

Return postage is to be paid by the customer. Original shipping costs will not be refunded. 

Fidget Toy Damaged Items Policy 

If an item is damaged during shipping, please contact us immediately and provide a photo of the entire package and the item as it was received. We will offer either a refund or a replacement. To receive a refund/replacement we must be contacted within 48 hours of the delivery date. 

If an item breaks or is damaged after this time period, we are not responsible and will not issue a refund or a replacement

Incorrect Address/Missing Package 

Please check that all of your shipping details are entered correctly. We do not alter addresses or ensure that they are correct. 

We are not responsible for missing or lost packages due to customer error (eg. incorrect delivery address). 

If your order says delivered and you cannot find your package, please contact the postal service and set up a claim. Once the package has been marked as delivered by the postal service, we are not responsible. 

If your package is lost by the postal service and is never delivered, we will issue a full refund after an investigation by the postal service has been conducted.